Effective from: 1 October 2026

We aim to keep our badminton sessions affordable, enjoyable and well organised for everyone. As court hire and shuttle costs are committed in advance, we ask all members to observe the following booking and cancellation policy.

1. Bookings and Payments

• All sessions must be booked and paid for in advance.
• Once confirmed, your booking reserves a place for a specific date.
• Bookings cannot automatically be transferred to another date or month.

2. Cancellations

• If you can no longer attend a booked session, please let us know as soon as possible via WhatsApp.
• We will make reasonable efforts to offer your place to another player.
• Rescheduling is subject to availability and cannot be guaranteed.

3. Refunds

• If your cancelled place is filled by another paying player, we will credit you a session.
• Sessions cannot be carried over to a future month.
• If the club cancels a session, you will be offered a full refund or the option to book an alternative session.

4. Exceptional Circumstances

We understand that unforeseen circumstances and personal commitments can affect attendance. If you have particular circumstances that you would like us to consider, please contact the club privately. We will consider requests fairly and consistently, taking account of individual needs and the club’s operational commitments.

5. Questions or Concerns

If you have any questions about a booking, cancellation or refund, please contact us via WhatsApp.

Thank you for your understanding and for helping us keep St Margarets Badminton Club running smoothly for everyone.

This policy applies to bookings made from the effective date above and does not affect your statutory rights.