We want everyone to have a positive experience at St Margarets Badminton Club. If you have a complaint or concern, please follow the simple process below.

1. Submitting a complaint

Please email your complaint to info@stmaggs.co.uk, copying welfare@stmaggs.co.uk.

Include a brief description of your concern and any relevant details.

2. Reviewing your complaint

We will acknowledge your complaint within 5 working days and aim to provide a response within 14 calendar days.

If more time is needed to investigate, we will let you know.

3. Resolving your complaint

We will review your concerns fairly and confidentially, involving only those necessary to address the matter. You will receive a written response explaining the outcome.

If your complaint concerns a particular club official, it will be reviewed by someone else wherever possible.

We welcome feedback and will always aim to resolve concerns respectfully and constructively.